Overview
CMPOnline’s “Returned Mail” feature allows for users to mark if a debtor has returned mail. This feature also indicates to users that a debtor has returned mail by highlighting their address red on the main case file screen. This document will detail how to turn on the “Returned Mail” feature, how to mark if an opponent has returned mail, and where to find the address in red on the main case file screen.
Note: If you do not see the “Opponents” section in any step, keep in mind that terminology may be customized to “Debtors”, “Tenants”, etc. depending on the case type of the file.
Turning on the “Returned Mail” Feature
- Navigate to Administration > Setup > Company > (Advanced)
- Scroll down to the “Opponent Settings” section.
- Check the “Show Returned Mail” checkbox.
- Click “Save”, either at the bottom of the page or in the header.
Marking if an Opponent has Retuned Mail
- Navigate to Case File > Opponents.
- At the bottom, below the address, check the “Returned Mail” box.
- If you do not see this Returned Mail box, ensure the previous “Turning on the “Returned Mail” Feature” steps have been completed and saved correctly.
Viewing a File with Returned Mail
- Navigate to Case File > Main.
- Under the “Opponents” section, click the plus sign to expand the opponents cards.
- If the Returned Mail box has been checked, the address will now appear in red.
