Doc Summary
Overview
CMPOnline simplifies debtor management by tracking payment arrangements in one central location. This data powers your custom reports, document generation, and core system features, including reviews. Use this guide to learn how to efficiently record and manage payment schedules within the platform.
Entering Data
- First, navigate to Case File > Opponents, select your debtor, and click on the Financials tab for that debtor.
- Record any relevant information within the appropriate fields in the Payment Arrangement area, including Setup Date, Amount, Start Date, and Frequency.
Note: The Start Date field is the primary trigger for the PPR (Priority Pay Review). When you enter a date here, CMPOnline automatically creates the PPR review record. The system then monitors the transaction history for this debtor. If a payment is missed beyond the grace period, the system automatically deletes the PPR review and adds a PDF (Payment in Default) review to the collector’s list. Conversely, recording a successful payment will auto-advance this date to the next interval, keeping your workflow in sync without manual updates.
Payment Arrangement Calculator
The Payment Arrangement Calculator takes the guesswork out of payment scheduling. Simply input your desired payment amount or the total number of installments, and the tool will instantly calculate the remaining values for you.
- Navigate back to the Financials tab for the appropriate debtor.
- Click on “Calculator” under the payment arrangement header.
- Enter the arrangement amount. This can be done either manually or using the provided slider to select a percentage of the balance.
- Select the frequency of payments using the Frequency dropdown.
- If you know the amount each payment will be, then enter that amount in the Amount/Pmt field and click tab. This will fill out the remaining fields automatically.
- Adversely, If you’d rather specify the number of payments, then enter that amount in the Number of Pmts field and click tab. This will fill out the remaining fields automatically.
- If you wish to print a custom schedule, enter a Start Date and then click Print Schedule.
Removing Payment Arrangements
CMPOnline provides two easy ways to remove a payment arrangement.
Option 1: Remove a Payment Arrangement Manually
You can remove a payment arrangement by editing the existing record:
- Navigate to the Financials tab for the appropriate debtor.
- In the Payment Arrangement section, delete the Setup Date.
- Click Save.
Note: You may also want to remove any related payment arrangement review codes.
Option 2: Remove Payment Arrangements Using Hold Codes
CMPOnline also allows you to use hold codes to prompt users to remove payment arrangements.
- Go to Administration > Lookups > Opponent > Hold Codes.
- Select the hold code you want to use.
- Make sure the “Ask to Remove Pmt Arrangement?” checkbox is selected.
- Click Save.
Once this feature is enabled, add the updated hold code to a debtor’s account. When the hold code is applied, you will be prompted to remove all payment arrangement information. Selecting Yes will automatically delete all related information, while selecting No will keep the existing arrangement. This feature helps ensure that payment arrangements are removed consistently and accurately when needed.
