Software Features
A Single Platform for All Your Legal Case Management Needs
CMPOnline comes fully loaded with a growing list of top industry features so your law firm can deliver every time.
Case Management
The main case file screen is the primary interface for your employees and facilitates the legal process by organizing and storing information specific to clients and opponents.
CMPOnline delivers a powerful resource to operators through its unique and intuitive screens. This interface is designed to provide the operator with powerful tools in an environment that enables users to maximize your ability to attain a positive outcome for each case file.
- User Defined Case Types
- Review by User
- Multiple Relationships
- Comprehensive Tracking
- Campaign Support for Collection Firms
User defined case types provide the flexibility needed to practice different types of law using just one system. We have optimized the contact screens for quick and efficient data recall, allowing users to contact opponents, sheriffs, clerks, judges, and more. Users can then set up payment plans, take incoming calls, help other users, and schedule follow up actions. With user-defined case types, only applicable fields appear for each type of case, thus allowing your firm to tailor many field labels to fit your needs.
The review feature allows each user access to their daily work list and update or track progress on individual case files, which is the only way a collector, account operator, or lawyer can effectively manage the number of accounts necessary to be productive in today’s environment. Once they have their review list, a double click will access an account (based on security level) and they have instant access to all the relevant information about that case file. This allows the user to gain access to detailed account information so they can quickly make informed decisions about an account. It also acts as the control center whereby users can take action on the account by choosing from the advanced features easily and provides an environment that enables users to maximize the recovery ratio of each account.
Each case file can have an unlimited number of opponents, addresses, and accounts. You can also track multiple addresses, phone numbers, notes, service, and trial results for each opponent. Review items are also opponent specific. This flexibility allows opponents to be tracked separately or together. Documents can also be generated for a specific opponent or for all opponents in the file. Use an advanced document feature like expressions and CMP will check for separate addresses or representation by an attorney and generate the document accordingly. Each file can also be assigned to multiple users for review and updating can occur at the same time to allow the staff and lawyer to review the case file separate or together at any time.
The comprehensive tracking of opponents, multiple accounts per opponent (with separate balance tracking), interest, check return fee, agency fees, legal fees, contact dates, notes, and auditing information is all available in the transaction screen to see what has happened at any time. Since each type of entry is identified, filtering for calls, payments, or other specific transactions is quick and easy.
General Navigation Video
A quick tour of CMPOnline for new users and those who want a refresher course, demonstrating the basic menus and features that CMPOnline has to offer.
Follow us on YouTube for more in-depth videos and software demonstrations.
Billing & Accounting
Maintain complete control with CMPOnline’s comprehensive accounting. Designed by a CPA, the accounting programs automate the familiar “one write” concept of bookkeeping and offer numerous options. Meet client demands quickly and retain the highest degree of accounting accuracy and automation available. When marketing to prospective clients or servicing existing ones, the Case Master Pro accounting options will set you apart from the competition.
- Trust Accounting & Reconciliation
- Fee Arrangements
- Court Cost Invoicing
- Remittance Options
- Currency & Tax Configurations
CMP Trust Accounting enables remittances, check printing, billing, and automated batch routines from each account separately. Unlimited trust/cost accounts allows each client to be separated into different trust accounts respectively. The trust accounting automates check writing for costs and remittances with the ability to have custom remittances, outstanding check reports, and personalized statements for your clients. The ability to handle check-by-check remits allows for seamless auditing if the client requests it. All processes are linked directly to the case file for easy verification of fee and cost recovery as well as itemized opponent and file accounting audit trails.
The flexibility of the remittance options available allow you to meet the needs of your clients in ways previously unavailable. Options available by client include single or group checks, gross or net remittance, automatic deduction for payment fees or other costs directly from the remittance, thus improving cash flow and receipt of payment faster. The client also controls the number of days to hold checks before remittance to prevent the remittance of NSF or otherwise non negotiable checks. The available remittance options allow you to meet all a client’s needs quickly and efficiently.
Accounting and Billing Videos
A few quick overviews of the accounting and billing capabilities in CMPOnline, detailing sections such as deposits, billing, and more.
Follow us on YouTube for more in-depth videos and software demonstrations.
CMP Imaging
Imaging is no longer a luxury, but a necessity. Having an integrated imaging solution offers much more power and benefit than a stand-alone imaging program. The standard imaging allows check copies, tax returns, credit applications and other pertinent documents to be scanned into the system using industry standard scanners and add all documents into the system. Each document is filed into a filing cabinet with a description of the document, its purpose, and source. This allows easy retrieval at a staff’s fingertips rather than having to call back a debtor, opponent, client, clerk, or J.A. after finding a paper document. Being able to email, fax, or print and mail the image allows for a complete management of all images in the system to increase productivity.
CMP Imaging tracks outgoing documents with an “Add to Imaging” option at the top of your browser window to instantly and automatically save a generated document to the imaging system. This makes the complete and paperless office option a reality. All documents are treated as new, incoming files with the ability to link directly to the applicable case file in CMPOnline. Best of all, the images are available in the case file for easy storage, retrieval, and activity attachments.
Administration
This feature seamlessly integrates your firm’s administration with your cases. The administration area of CMPOnline is designed specifically for system administrator use. It handles security, user field settings and optional modules that are licensed. In addition it handles various system-oriented files including the accounting setup and user administration.
Security is handled in every aspect of the CMPOnline database. It allows the system administrator to limit users access to only the screens or fields applicable to their job function. Each field and form in CMP can be secured. Security can be restricted even more by limiting fields to read only read and write or no access at all. This area can also be used to “hide” a field that you may not need for your business. The security enhances usability by restricting a user’s access to certain information and, in turn, reducing the possibility of changing information by mistake all while eliminating fields from the users sight that may otherwise confuse them.
The ability to handle multiple trust accounts allows each client to be identified with a specific trust account. Additionally, the trust account can be streamlined for smaller firms to have a trust account that combines several clients together. Each trust account can be reconciled to manage fees or costs advanced from trust as well as client and opponent payments And vendor refunds.
The accounting section permits the integration of third party accounting interfaces to help manage the firm’s accounting needs. This allows all checks to be integrated with the most popular accounting programs to summarize the financial position for the firm. Currently, it integrates with QuickBooks, but other interfaces are available, if desired, to manage the detailed finances.
All system reports and graphs are available from within this area as well. This provides quick views against the data collected in the system at any time. The use of graphs and reports handle most standard data directly. Custom reports can be done through the specialized custom reporting option. This area allows for any reports to be done based on the user requirements. Standard report categories include litigation, status, financial and performance, listings, exports and queries, as well as user-generated custom reports. This combination allows a good review of the details available in the system and allows access to the information most frequently used.
Reporting

Reports can be viewed in several formats, each offering different options such as Rich Text format so they can be opened in Word or WordPerfect. If a report is just for information, it can be previewed on the screen before printing if desired. If a client wants specific information, it can be saved as an RTF or Excel format to allow it to be shared. Excel format also allows data to be graphed, formatted, or otherwise manipulated using the spreadsheet options many people are already familiar with. Regardless of the format, the reports can be emailed or faxed to maximize the benefits of integration without leaving your desk.
Custom Reporting Video
A quick overview of Custom Reporting in CMPOnline, for new users and those who want a refresher course. Brought to you by Case Master Pro.
Follow us on YouTube for more in-depth videos and software demonstrations.
Document Management
The Document generation screen is easy to navigate and logically designed. The document titles are controlled by you and your firm so there’s no extra training time needed to learn a new document naming structure. You can mold the document system to create single-page letters or complex packages. CMP makes it easy to tailor your legal files to your firm’s already in place organization style. The templates are designed by you and your firm with the option to merge any field in CMP into a document. This allows users to create new packages on the fly, reducing the set-up time and resulting in the same level of productivity. The documents are then saved as templates to be used over and over again. A merged document can also be modified before printing or making a PDF without altering the template.
CMPOnline takes document automation to a whole new level. You can watch the YouTube video below or contact us for a free demo today.

Some processes, like generating invoices can be automatically generated when a letter is sent to be sure that costs and fees are collected automatically. This is another way to increase your productivity while still maintaining the desired control. It is this flexibility that is an integral part of CMPOnline and one of the many areas where it excels. Automated batch documents offer the ease and speed to process thousands of documents with a few simple clicks.
Document Management Videos
Here are several videos providing step-by-step instructions on document templates, packages, letterheads, as well as more advanced features like document conditions and expressions.
Follow us on YouTube for more in-depth videos and software demonstrations.
Software Integration
The integration of the system with all areas of the business makes CMPOnline a winner in terms of technology, ease of use, and implementation. The complexity of document generation is simplified so even beginning users can use it effectively to help increase their performance and turnaround.
- Accounting Integration
- Word Processing Integration
- Information Exchange Integration
- Automated Dialer Integration
- DocuSign Integration
CMPOnline offers accounting integration for checks, general ledger, and reconciliation to QuickBooks as the standard accounting package. We also offer generic exporting of information to most other systems in Excel or CSV file formats. If it can be linked, we can do it. These interfaces are ready to go and are included in the system.
All document generation supports Microsoft Word as the standard word processing option. This allows for complete flexibility in the system and more automation in document preparation.
Having the dialer integrated allows the file to be updated automatically showing a call was made and the result of that call. If someone answers, then the call can be logged with a result code that appears as a transaction in the history of the file. More advanced dialers can actually update the files automatically and some even offer touchtone response capabilities. We integrate with the Noble dialer with automatic updating of files as well as semi-automatic options when the collector uses the dialer.
With technological growth happening all around us and the need to continue working remotely, CMPOnline offers the ability to integrate with DocuSign.
Software Support
CMPOnline provides the best support in the industry and we do not say that lightly. Your law firm will have all the help it needs to be successfully integrated. With extensive training and dedicated account representatives, Case Master is confident that our superior support staff will have your law firm up and running in no time. You will have the most qualified legal software team in the industry at your disposal to help you streamline your processes so you can maximize your profit. Our support staff is with you throughout the entire training process, starting the moment you make the switch from any case management software to our most seasoned clients ready to learn about our consistently growing list of software enhancements.