Legal Services, 1-10 employees
Used the software for: Less than 6 months
|Ease of Use||5/5|
|Value for Money||5/5|
Source: Capterra | May 21, 2020
“Best Decision We’ve Made”
Overall: Case Master Pro allowed us to transition a debt collection practice from a retiring attorney to our firm seamlessly. In just a few months we have increased the collections simply by using the tools of the system. The streamlined processes have made our practice so much more efficient and manageable. Plus we have ability to customize the program to fit our needs and if there is feature missing, they do their best to implement it immediately.
Pros: Customer Service. The team at CMP not only knows the software but, having worked in the industry, they know and understands the practical side of the business which allows them to anticipate potential issues for my practice before I even know they exist. They are personal, responsive, and incredibly patient. I cannot say enough wonderful things about the customer service!
Cons: As with any new software, the system can be difficult to navigate and work with initially but the team at CMP is beyond helpful and responds to queries immediately so the learning curve is short, very short. Now they are adding YouTube videos which is quite helpful because you can see how to work through any potential issues step by step.
Reasons for Switching to Case Master Pro: Totality was outdated, clunky, charged on a per file basis, and was not cloud based.