“Best legal practice software and outstanding customer service”
Overall: When we switched to CMP, we had been using a customized software program that was so old, it didn’t even have a field for the input of an email address! Our entire practice was built around this antiquated software, so I was dreading making the switch. Because there was a lot riding on it, we thoroughly researched and compared several options, and CMP always came out on top. What really sets them apart from all the others though is their outstanding customer service. When we finally switched over, a support specialist traveled to our office (from Florida to North Carolina, not a quick trip) and provided in-office training and and assistance for 2 days at no cost. There were several problems with data conversion because of the mess we were converting from, but they worked painstakingly and patiently to make it right. That’s going above and beyond.
Pros: Extremely easy to use and navigate. Everything that you might need for legal case management is available to you in an intuitive, highly customizable and affordable platform. The transition to this software was seamless, not only because it is so easy to learn, but mostly because of the outstanding customer service, support and training that our firm received when we switched. I can honestly say that CMP has made our workflow much more efficient and effective, increasing our bottom line.
Cons: I really can’t say there is anything I don’t like. My experience is limited, so perhaps I don’t know what I am missing, but if I every time have a question, I always get a prompt and clear response.
Reasons for Choosing Case Master Pro: CMP was more affordable, had more features, and the purchase price included training and installation, which turned out to be a Godsend for us. Also, going from a customized software program to an “off-the-shelf” product was much easier with CMP because it is so customizable, and they are always looking to improve and refine the software based on user suggestions.
Reasons for Switching to Case Master Pro: Our previous software was so old, it would only operate on a very early version of internet Explorer. There was an end date for when Microsoft would stop making security patches for this version of IE, making our system vulnerable to security breach after that. I wished we had switched sooner than we did!