CMPOnline automatically logs users out in two situations:

1. After two hours of inactivity
2. Every night at 11:00 PM for a system update

If you close CMPOnline and return to it using your firm’s login page (e.g., https://yourfirmname.cmponlineaccess.com/Login.aspx), you will always need to log in again—even if you’re still within the two-hour window.

To avoid extra logins, use your firm’s main Case File page instead (e.g., https://yourfirmname.cmponlineaccess.com/CaseFile/Main/). If you reopen CMPOnline from this page while your session is still active, you won’t be prompted to log in again. If your session has timed out, you’ll be redirected to the login page as usual.

Tip: Bookmark your firm’s main Case File page instead of the login page for faster access and fewer logins.

If the SAVE button is missing on certain CMP pop-up screens, such as “Add Activity” or “Add Garnishment,” it may be due to your browser’s screen resolution or zoom settings.

To resolve this, adjust your browser’s zoom level or screen resolution:

• Chrome, Edge, or Brave: Click the three dots in the top-right corner and change the Zoom setting.
• Firefox: Click the three lines in the top-right corner and adjust the Zoom setting.
• Safari (Mac): Go to View → Zoom In/Out or use Command + Plus/Minus.

If adjusting the zoom doesn’t resolve the issue, please contact us. In the meantime, you can still save your notes using the keyboard shortcut Ctrl + S (or Command + S on Mac).

If they see an error message but are still able to perform their work in CMP:

• Notify the development team and create a ticket (if one doesn’t already exist).
• Have the user continue working as normal.

If the error prevents them from working, move on to the next step:

If the issue affects only one user, try the following:

1. Have them close all open browser tabs and log back into CMP fresh. (Sometimes an old tab retains cached data.)
2. If the issue persists, have them try a different browser to rule out extensions or add-ins.
3. If it still happens, have them press Ctrl+F5, wait a few seconds, then Shift+F5 on a CMP page (for example, Case File > Main) to reload all 3rd-party controls.
4. If this doesn’t fix it or is affecting multiple users, notify CMPOnline Support by creating a ticket.

To process a wire transfer or ACH, go to Accounting > Checks > Print Checks and follow the same steps you would for printing a physical check, with two key differences:

1. In the Print Checks screen, select Electronic Check from the Check Type drop-down. Then proceed to generate and finalize the payment as usual.
2. You do not need to print a physical check—simply close the tab and finalize the transaction.

Note: The check number sequence for electronic checks will differ from your physical checks.

You can set up a recurring payment in CMPOnline via Case File > Opponents / Debtors > (Opponent / Debtor) > Financials tab, under Payment Arrangement.

To schedule a recurring payment, choose a Start Date on the calendar drop-down that coincides with the day of the week you’d like the recurring payment to be drafted going forward then select a Frequency from the drop-down – Weekly, Bi-weekly, Monthly, etc.

If there’s a particular date on which the payment should be drafted each month, click the date of the first payment on the calendar then select “Date Certain” from the Frequency drop-down.

To set a weekly payment that’s drafted every Monday, simply click the calendar icon in the Start Date field and select the date you’d like the first payment to be drafted, making sure to select a Monday, then set the Recurring Frequency to “Weekly”.

To cancel a recurring payment:

1. Go to Case File > Opponents / Debtors and select the Opponent or Debtor whose payments you want to stop.
2. Open the Financials tab, clear the date from the Setup Date field, and click Save in the top left corner of your case file screen.
3. Next, go to Case File > Reviews and delete any PPR or PDF reviews related to that payment.

Once these steps are complete, the recurring payment will be canceled.