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Which AI features has your organization actively used? Which AI features has your organization actively used? Data Mining: OpenAI Analysis Collectability Scoring AI Call Scripting My Reviews: AI Action Opportunities Activity: Automated Activity Notes via AI Imaging Imaging: AI Summary Tools: AI Collectability View Reporting: AI Intelligence (Portfolio)

Please rank the OpenAI Analysis Collectability Scoring... Please rank the OpenAI Analysis Collectability Scoring...1 - Not helpful2 - Somewhat helpful3 - Helpful4 - Very helpful5 - Amazingly helpful

Please rank the AI Call Scripting... Please rank the AI Call Scripting...1 - Not helpful2 - Somewhat helpful3 - Helpful4 - Very helpful5 - Amazingly helpful

Please rank the My Reviews: AI Action Opportunities... Please rank the My Reviews: AI Action Opportunities...1 - Not helpful2 - Somewhat helpful3 - Helpful4 - Very helpful5 - Amazingly helpful

Please rank the Activity: Automated Activity Notes via AI Imaging... Please rank the Activity: Automated Activity Notes via AI Imaging...1 - Not helpful2 - Somewhat helpful3 - Helpful4 - Very helpful5 - Amazingly helpful

Please rank the Imaging: AI Summary... Please rank the Imaging: AI Summary...1 - Not helpful2 - Somewhat helpful3 - Helpful4 - Very helpful5 - Amazingly helpful

Please rank the Tools: AI Collectability View... Please rank the Tools: AI Collectability View...1 - Not helpful2 - Somewhat helpful3 - Helpful4 - Very helpful5 - Amazingly helpful

Please rank the Reporting: AI Intelligence (Portfolio)... Please rank the Reporting: AI Intelligence (Portfolio)...1 - Not helpful2 - Somewhat helpful3 - Helpful4 - Very helpful5 - Amazingly helpful

Which AI features have provided the most practical day-to-day value to your collectors or staff? Which AI features have provided the most practical day-to-day value to your collectors or staff? Data Mining: OpenAI Analysis Collectability Scoring AI Call Scripting My Reviews: AI Action Opportunities Activity: Automated Activity Notes via AI Imaging Imaging: AI Summary Tools: AI Collectability View Reporting: AI Intelligence (Portfolio)

Have the AI tools changed how your collectors prioritize or work accounts? Have the AI tools changed how your collectors prioritize or work accounts? Significantly Somewhat Very little Not at all

Briefly Explain:

Have you noticed improvements in any of the following areas since using the AI features? (check all that apply) Have you noticed improvements in any of the following areas since using the AI features? (check all that apply) Collector efficiency Account prioritization Recovery rates Call preparation Internal review / research time Right-party contact rates Promise-to-pay rates Other:

Briefly Explain:

Other:

How accurate or trustworthy do you feel the AI outputs are overall? How accurate or trustworthy do you feel the AI outputs are overall? Very trustworthy Mostly trustworthy Mixed Often inaccurate

Please provide any examples of especially good or poor AI results:

Are there any AI features your team is not using regularly? If so, why?

What improvements would make the current AI tools more useful to your organization?

What additional AI capabilities would you most like CMP to develop?

Would you be interested in AI integrations with additional services or data sources, even if those services came with an additional integration cost? Examples: Would you be interested in AI integrations with additional services or data sources, even if those services came with an additional integration cost? Examples: Credit scoring Bankruptcy monitoring Employment / income data Skip tracing Litigation analytics Payment prediction modeling Other:

Other:

Outside of debt collection, do you see opportunities for CMP’s AI in other areas of your firm? Examples: Outside of debt collection, do you see opportunities for CMP’s AI in other areas of your firm? Examples: Personal Injury Litigation Intake Compliance Document review Other:

Other:

If you could automate one part of the collector workflow using AI, what would it be?

Any additional feedback or suggestions?