Customer Testimonials

“Excellent Product with Customizations”

Overall: It works well. The transition from the server to online was a bit trying mainly due to employees not being comfortable with change.

Pros: Most things are intuitive. It keeps all the essential pieces of a case in one place. Able to make custom reports.

Cons: We moved from the server based product to the online version. A few things are in weird places like document templates are not in same place as text templates.

“I finally found what I was looking for”

Pros: I was looking for a new system to replace my old software, my requirements were that it be web based, had a trust accounting/reconciliation feature and interface for electronic transactions. CMP met all my requirements and it is so much easier to use than my old system I could not be happier. The customer support is outstanding!

Cons: I’m still struggling with converting document templates and getting used to the bookkeeping system but I think as I get more comfortable with both, it will get easier.

“Best Collection Software and Customer Service in the Industry!!”

Overall: The system is constantly being updated to stay current with the needs of the users. Case Master Pro is a must for any collection firm wanting to utilize a highly sophisticated system at a reasonable price.

Pros: We switched to Case Master Pro to reduce the costs of operating our previous collection software. Although we were skeptical that it would be near as good, it has outperformed and is so much better. We are able to create a system that is optimized for our firm and makes us more efficient in our practice. As good as the software is for us, the customer support is even better. If we have any questions, the support staff is quick to respond and highly attentive to the needs of the firm. We used another system for 21 years and were concerned that Case Master Pro could be anywhere as good. It is even better!! I highly recommend the software and if anyone is interested in migrating over to it, feel free to communicate with me.

Cons: We hav no cons with the software. It is perfect for our firm.

Reasons for Switching to Case Master Pro: As we were looking to downsize the firm, we switched to cut the costs of our current legal and imaging software. Notwithstanding, I wish we had done so sooner.

“A Cost Effective Tool That Will Enhance Your Practice Without Having To Add Staff”

Overall: I have used several different case management systems over my 30 years in practice. Most of the systems required a lot of staff and tech support. I am currently a solo practitioner who can operate an entire practice from one system, and CMP Online enables me to work remotely as efficiently as from my office desk.

Pros: CMP is very user-friendly and allows for system automation. I am able to customize reports, generate billing, and remit to clients at the touch of a button. The CMP staff is great about providing tutorials and training if needed, and is receptive to modifying the system to make it more adaptable to your needs, all at an affordable cost.

Cons: There is very little I dislike about the system. Any dislikes or difficulties I expressed to the CMP staff about the system have either been modified or are on a list for future updates.

Reasons for Switching to Case Master Pro: I was familiar with Case Master and its staff from an earlier version I had used at another firm. They were debuting CMP Online (the cloud-based version) at the time I was opening my own firm. The price was extremely reasonable and the staff could not have been more accommodating.

“Best Case Management Software Out There”

Overall: We used to be 100+ employees now we are just about half of that yet we are bringing in more money then we did back then. A big reason for this is CMP and the team they have. We have streamlined the way we do things because of CMP and any ideas we have they make a reality with custom modifications to the program. You can basically make the program fit to your needs as we know every business has different needs and an off the shelf program simply is not going to do that.

Pros: Ease of Use. Everything is in it’s right place so even on first use it is not hard to figure out where certain things are. It is a one stop shop. The software does everything from document generation, imaging, and monitoring of a file from start to finish. There are also great reporting tools to help employees/managers know exactly where they are at.

Cons: Setting up templates can be a bit tedious as the learning curve for conditions and expressions is pretty big. You need somebody with a bit of experience to set these up initially.

Reasons for Choosing Case Master Pro: Every couple of years we demo many of the other softwares out there just to make sure we are not missing out. While we might find a feature or two we like nothing ever competes with CMP.

“Excellent!”

Pros: This software is easy to use without sacrificing capabilities, and the customer support is phenomenal. When I moved over to our firm’s collections division a little over a year ago, I knew nothing about Casemaster – which is the software that our collections division has used for years. Within a matter of a few short weeks, I was using Casemaster consistently on a daily basis without issue. It is excellent for use in the collections industry, and our firm also uses this software for other purposes as well. Customer support is phenomenal – they always answer any questions we have in a timely manner, and are eager to help and provide suggestions and feedback. Highly recommend!

Cons: A user’s manual would be beneficial for reference – but all questions or issues are always thoroughly addressed in a timely manner.

“Case Master Pro? Most Definitely!”

Overall: I’ve worked in the legal field for almost nine years and have been using Case Master Pro for the past six years. This software has been a blessing to our firm. Case Master Pro has numerous case management abilities and has made our job SO much more efficient and better in many ways. Technical support is a phone call or email away, with quick response time. They are personal and extremely helpful with excellent knowledge of the system. They are also quick to adjust features to fit our firms need. I highly recommend Case Master Pro, you will not regret choosing this software. Thank you Case Master Pro for being so awesome!

Pros: Besides offering every thing needed to run more efficiently, the ability to customize software to meet specific needs of the firm and amazing customer service.

Cons: Wish we would’ve found out about this software sooner!

Recommendations to other buyers: Again, if you choose to use Case Master Pro you will not regret it. They go above and beyond to meet the needs of their clients and offer excellent technical support.

“Best I Have Used, Hands Down.”

Overall: I have worked in the legal field for 16 years and spent 8 of them using one version or another of CMP. Each version gets better. I have also used Legal Files, TimeSlips and PCLaw. All are trash compared to CMP. The only reason I could see giving a good review to any of them is because the person doesn’t know what they’re missing. They are missing a lot. CMP is the best overall full coverage case management program. To choose the best feature would be difficult. Versatility with respect to different areas of law is key and they covered it. On the rare occasion that we wished that the program had an additional feature, they made it happen, just like that. Trust Accounting, Custom Reporting, Case Life Tracking, Tickler System, At-A-Glance Main Screen, Party/Contact Tracking/Integration, Imaging, Online Service Capabilities, Document Merging…I could go on, but they are all the best I have ever seen. Easy to learn is an understatement. I was able to gain detailed knowledge of program function with very little training in less than 6 months. Tech support is personal and helpful, but are seldom needed. I have been with my current firm for barely a year and I am already pushing for the switch.

Pros: Excellent Trust Accounting Custom Reporting, Case Life Tracking, Tickler System, At-A-Glance Main Screen, Party/Contact Tracking/Integration, Imaging, Online Service Capabilities, Document Merging, Easy to learn…I could go on.

Cons: That my new firm doesn’t have it yet.

Recommendations to other buyers: Get it as soon as possible. It will pay for itself in productivity.